General Terms
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GENERAL TERMS AND CONDITIONS OF SALE
BRIDGERS SARL
6784 Route de Berre, 13122 Ventabren, France
SIRET: 91113473200013 (temporary)
Share Capital: [To be completed]
1. SCOPE AND APPLICATION
1.1 Services Provided Bridgers provides specialized technical services:
- Data center equipment installation and maintenance
- Network infrastructure deployment
- Structured cabling services
- Emergency technical support
- Equipment configuration and commissioning
1.2 Acceptance Any order implies unconditional acceptance of these Terms and Conditions.
2. ORDERS AND QUOTES
2.1 Quotations
- Free quotes valid for 30 days
- Fixed prices, non-revisable except written agreement
- Acceptance by signature or commencement of work
2.2 Orders
- Orders via email, phone, or client platform
- Systematic written confirmation
- Modifications possible before intervention begins
2.3 Cancellation
- Free cancellation 24h before intervention
- Cancellation fee: 50% of amount if < 24h
- Travel costs due if technician already en route
3. SERVICES AND PROCEDURES
3.1 Intervention Location
- On-site interventions at client or third-party facilities
- Secure access required (badges, escorts)
- Compliant security conditions
3.2 Intervention Hours
- Business Hours: Monday-Friday 8:00-18:00
- Premium Hours: Evenings, weekends, holidays
- Emergency: Available 24/7 with special pricing
3.3 Minimum Duration
- Business hours: 2-hour minimum
- Premium hours: 4-hour minimum
- Emergency: 4-hour minimum + travel time
4. PRICING AND BILLING
4.1 2024 Rates
- Senior Technician: €80/hour (business hours)
- Senior Technician: €120/hour (premium hours)
- Emergency: €150/hour + travel surcharge
- Travel: €0.50/km beyond 50km radius
4.2 Additional Costs
- Accommodation and meals: actual cost
- Materials and consumables: cost price + 15%
- Tolls and parking: actual cost
4.3 Rate Revision
- Annual revision possible
- 30-day notice period
- Applied to new orders only
5. PAYMENT TERMS
5.1 Payment Methods
- Monthly invoicing
- Payment due 30 days from invoice date
- Payment by bank transfer
5.2 Late Payment
- Penalties: 3 times legal rate
- Fixed compensation: €40 (Commercial Code L441-6)
- Service suspension after 60 days
5.3 Retention of Title
- Ownership of supplied equipment reserved until full payment
- Recovery possible in case of non-payment
6. PARTY OBLIGATIONS
6.1 Client Obligations
- Provide secure access to intervention areas
- Communicate accurate technical information
- Coordinate system shutdowns if necessary
- Respect payment deadlines
6.2 Bridgers Obligations
- Respect agreed schedules
- Provide qualified and certified personnel
- Apply security rules
- Maintain confidentiality
7. LIABILITY AND WARRANTIES
7.1 Liability Limitation
- Liability limited to service amount
- Exclusion of indirect or intangible damages
- Professional liability insurance coverage
7.2 Service Warranty
- 90-day warranty on performed services
- Warranty void if client modifications
- Free correction of proven defects
7.3 Force Majeure
- Suspension of obligations during force majeure
- Standard definition per French law
- Contract termination if > 90 days
8. CONFIDENTIALITY
8.1 Mutual Confidentiality
- All technical and commercial information confidential
- Written authorization required for disclosure
- Obligation continues post-contract
8.2 Data Protection
- GDPR compliance for personal data
- Secure handling of client information
- No unauthorized data retention
9. INTELLECTUAL PROPERTY
9.1 Pre-existing Rights
- Each party retains pre-existing IP rights
- No transfer of ownership implied
- License limited to service performance
9.2 Service Documentation
- Technical reports remain Bridgers property
- Client receives usage rights only
- No reproduction without authorization
10. DISPUTE RESOLUTION
10.1 Amicable Resolution
- Good faith negotiation required
- 30-day resolution period
- Written documentation of disputes
10.2 Applicable Law
- French law governs these terms
- Jurisdiction: Commercial Court of Aix-en-Provence
- English version for reference only
11. GENERAL PROVISIONS
11.1 Contract Modification
- Written modifications only
- Mutual agreement required
- No verbal amendments
11.2 Severability
- Invalid clauses don’t affect remaining terms
- Automatic replacement with valid equivalent
- Contract remains enforceable
11.3 Assignment
- No assignment without written consent
- Subcontracting permitted with notification
- Original party remains liable
12. EFFECTIVE DATE
These Terms and Conditions are effective from [Date] and supersede all previous versions.
Last Updated: 03/07/2025
Version: 1.0
Contact: legal@bridgers.fr